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amarpreet41
- September 24, 2021
๐๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐๐๐ฑ๐ถ๐๐ ๐ผ๐ฟ ๐ณ๐ฟ๐ฒ๐ฒ ๐ฐ๐ผ๐ป๐๐๐น๐๐ฎ๐๐ถ๐ผ๐ป ๐ฏ๐ ๐๐ต๐ฒ ๐๐ป๐ฑ๐๐๐๐ฟ๐ ๐ฒ๐ ๐ฝ๐ฒ๐ฟ๐๐.
– I used to hate customers visitng our shop floor and finding observations. ( Additional work to close those observations , compared to all what we already have on hand ).
– Somewhere around 2010 , I somehow start looking at customer audit in a different way.
– Actually it is a free consultation provided by our customers to improve our operations.
– Got the privilege to get audited by some great Industry professionals. Yes, some really great global Professionals visiting our shop floor and finding mistakes and observations.
– They will make life difficult for few weeks, but once the observations are closed and Implemented on the shop floor, processes and systems were much better than before.
– Wish I can go back to all of them and thanks them for all the ” Free Consultation ” they provided during all these years. I am very sure, we could not have done it without this free consultation.
Do you feel empowered by customer audits ?
“A customer is the most important visitor on our premises.ย He is not dependent on us. We are dependent on him.ย He is not an interruption in our work โ he is the purpose of it.ย We are not doing him a favor by serving him. He is doing us a favor by giving us the opportunity to serve him.”
– Mahatma Gandhi
Some of the advantages of customers audits are
- Determine accuracy of internal controls
- Introduce best practices to the organisation as auditors are exposed to various world class organisations
- Ensure compliance related to various policies and regulations
- Identify compliance with policies and regulations
- Identify potential issues, those can impact product quality